Help

Everything customers ask us

Straight answers about billing, backups, domains and what we will and won't host.

General

Who is behind Web Hosting Thailand?

WebHostingThailand.com is operated by Amiplay Co., Ltd., a registered Thai company headquartered in Don Mueang, Bangkok. We have provided hosting to Thai universities, hospitals, associations, public companies and individuals for over two decades.

Where are your servers?

In professional data centres in Bangkok, Thailand, connected with high domestic and international bandwidth. Your data never leaves the country unless you send it out.

Do you support English-speaking customers?

Yes — support is available in both Thai and English, and you talk to engineers, not a script-reading call centre.

Plans & billing

Are the prices really VAT-inclusive?

Yes. All published prices include 7% VAT. Registered companies may deduct 3% withholding tax on the pre-VAT amount and remit it to the Revenue Department as usual.

How do I pay?

By bank transfer to our accounts at Krungthai Bank, Kasikorn Bank or Siam Commercial Bank — via internet banking, ATM or bank counter. Details are on the payment page. International transfers are accepted via SWIFT.

Is the free lifetime domain real? What's the catch?

It's real, with clear conditions: the domain must be .com, .net or .org; the offer applies to hosting plans above the entry tier (entry plans get the first year free); and it lasts as long as you host with us. Transferred domains qualify too.

What does 'unlimited traffic' actually mean?

We never suspend an account for exceeding a traffic figure, and there are no overage charges. We simply ask that the workload suits shared hosting — video streaming, public file-download sites and torrent sites belong on a VPS or dedicated server instead.

Technical

What hardware do you run?

IBM and Dell servers with 8-core (or better) Xeon CPUs and at least 8 GB RAM, replaced with new machines on a regular cycle. Shared servers are capped at 100–150 websites.

Do you keep backups?

Yes — full data backups with a copy stored on a separate physical server, so even complete hardware failure doesn't mean data loss.

Can I run WordPress / Laravel / my own stack?

Shared plans include one-click installers for WordPress and 300+ apps, with current PHP versions. For custom stacks, root access and long-running processes, choose a VPS or dedicated server.

Can you migrate my existing website?

Yes. Send us your current hosting details and we'll copy your site and databases, test everything, and only then switch DNS — in most cases with zero downtime.

Policies

What websites do you not accept?

Anything illegal under Thai law, plus workloads unsuitable for shared platforms: gambling and adult content, torrent/bit sites, public free-download or free-webboard sites without member registration, attack or hacking sites, and video streaming on shared plans. Radio broadcast is welcome on VPS, colocation and dedicated services.

What happens when my hardware gets old?

That's our problem, not yours. We replace servers with new hardware roughly every five years, and every customer on the replaced machine automatically receives five to ten times more storage at the same price.

Ready to host in Thailand?

Talk to a real engineer — not a ticket queue. We reply the same day.

Contact us